Shipping Policy

SHIPPING POLICY

TRANSPORT MODE

• Shipping fees are displayed during the checkout process and depend on the size/weight of your purchase as well as the delivery location and service level of shipment.
• We ship to any location in Canada, the USA and Europe.
• We offer regular, expedited and express levels of shipment, using Canada Post, and the Postal services of the countries we ship to.
• For certain items, as an added guarantee, we will use UPS or FedEx, at the customer’s expense.
• A tracking number is emailed as soon as the shipment has been processed by the courier company.

PROCESSING TIMES

• Most orders containing in-stock items are fulfilled within the next business day. 
• Additional processing times may be required during Holidays or sitewide sales.
• Orders are shipped Monday to Friday, except on statutory Holidays.
• The above-mentioned processing times do not apply for custom orders. 

OUT OF STOCK ITEMS

• We do our best to keep our online store inventory up-to-date. If an ordered item is out of stock, we will contact you immediately. We will either replenish and ship you within the next 5 business days or a refund will be issued.

US & EUROPE SHIPMENTS

• Depending on the level of service and except during holidays, shipments to Europe may take up to 4 weeks for delivery from the date of shipment.
• For international shipments, once a shipment leaves our shop, we have no control over applicable duty fees or delays caused by customs.
• If you have not received your package within 30 days of shipment, please contact us at lindsay@juneandvalentina.com.